Frequently Asked Questions
Q: Is there a minimum order value?
A: No, there is no minimum order value.
Q: Is there a delivery charge?
A: Yes, delivery charges vary with location (uk or international delivery address) and also with size or weight of some larger or heavier items. If there is any variation from the checkout price you will be contacted by our sales staff and the details confirmed before any charge is applied to a credit card. Multiple item shipments are cheaper and in some cases may be discounted to zero.
Q: Is there an extra charge for next day delivery?
A: No, providing you place your order by 3 pm the day before you will receive the delivery the following day (however, a specific time cannot be guaranteed).
Q: How do I pay for my order?
A: Payment online is by Credit Card or Debit Card (excluding American Express). If regular orders are planned a credit account can be set-up (subject to status).
Q: What are the benefits of on-line ordering?
A: The shop is open 24/7, 365 days a year. The product price is lower for on-line customers than for those customers who wish to have a credit line.
Q: How do I get more details on products?
A: For further information please call our sales desk on 01707 282710, if your call is more of a technical nature, you will be referred to one of Technical Specialists.
Q: Can I open a Credit account?
A: Yes, you can open up a credit account by completing a 'Credit Application Form' depending on your financial status a credit limit with terms of payment will be offered accordingly.
Q: Can you offer customised sizes in your inkjet range?
A: Yes, for common products we are convertors and therefore have the flexibility to offer customised widths and lengths of material. However, there are minimum order quantities for non-standard items, specific details are available upon request.
Q: How do I buy unlisted items?
A: Spare parts and other unlisted product items should be identified by part number and a quote will be sent in return to an email to sales@image2output.com or fill in your requirements on our enquiry form.