Frequently Asked Questions
Q: Is there a minimum order value?
A: No, there is no minimum order value.
Q: Is there a delivery charge?
A: Yes, the following table applies:
- £0 - £200, carries a charge of £5.
- £200 - £500, carries a charge of £10.
- £500 and over is free of charge
Q: Is there an extra charge for next day delivery?
A: No, providing you place your order by 3 pm the day before you will receive the delivery the following day (however, a specific time cannot be guaranteed).
Q: How do I pay for my order?
A: Payment online is by Credit Card or Debit Card (excluding American Express). If regular orders are planned a credit account can be set-up (subject to status).
Q: What are the benefits of on-line ordering?
A: The shop is open 24/7, 365 days a year. The product price is lower for on-line customers than for those customers who wish to have a credit line.
Q: How do I get more details on products?
A: For further information please call our sales desk on 01707 282710, if your call is more of a technical nature, you will be referred to one of Technical Specialists.
Q: Can I open a Credit account?
A: Yes, you can open up a credit account by completing a 'Credit Application Form' depending on your financial status a credit limit with terms of payment will be offered accordingly.
Q: Can you offer customised sizes in your inkjet range?
A: Yes, for common products we are convertors and therefore have the flexibility to offer customised widths and lengths of material. However, there are minimum order quantities for non-standard items, specific details are available upon request.
